Have an issue? Or simply have a question?

Contact Us.

For questions about activating your gift card, please email us at help@nmlotterygiftcard.com. Please include your name and phone number, along with the pack and ticket number located on the back of the ticket (as shown below).

New Mexico Lottery ticket backside

For questions regarding your balance, transaction history or PIN, call 1-844-834-4918.

For questions about other New Mexico Lottery games, latest winning numbers or jackpot information, please call (505) 342-7600.

E-mail: custservice@nmlottery.com

New Mexico Lottery
Communications Office
PO Box 93130
Albuquerque, NM 87199-3130



For the latest winning numbers and current jackpots, call the Player's Hotline at (505) 342-PLAY (regular phone charges apply.) If you have any questions or concerns regarding accessibility or auxiliary aids and services for persons with disabilities, please contact our offices at (505) 342-7600. Our TDD phone number is (505) 342-7535.